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Presentation of the service
How does it work?
This service makes it possible to send 24/7 an email with an attachement as large as 50MB.
On myGigaMail.com, you write your message, choose up to 10 recipients, and add the file to attach. The file is uploaded and stored in myGigaMail.com's secure servers, and the message is sent over the internet to all recipients, without the file.
Each recipient receives an email with your message and a link to myGigaMail.com, to download the file included in the message.
What email software can I use this service with?
You don't need an email software to send a file and a message. Each recipient will receive your messages with their email software and because the file is not attached to the message, none of the limitations of regular email and email software apply here, and the service is compatible with every email client software.
What internet browser can I use the service with?
This service has been developed using the standards of W3C. It has been validated with the leading browsers: Internet Explorer 6.0/7.0 and Firefox 2.0. The service also works with Safari on Mac computers.
What should I do to use the service?
You must open an account. Your user ID will be the email you enter. Once opened, you can use the service as many times as you want. Note that accounts are closed after 6 months of inactivity.
How can I open a myGigaMail.com account?
All you need to open an account is a valid email address. On the identification page, select Open an account and follow the simple instructions. Your email address will be your user ID. Your account access is protected via a password that you choose, and that you can change at will.
Can I try the service before I open an account?
You must open an account to test the service. Opening an account is free and without any commitment.
Who should I contact if I have a question?
You can contact customer service by clicking on the Contact us link at the bottom of the page. Our customer service will answer in the shortest time.
How to use the service
How do I send a file?
Select Send a file on the home page. The steps to send a file are:
Step 1: You identify yourself using your email address and your password. If successfully identified, you go on to step 2.
If you are not registered with myGigaMail.com and wish to send a file, you must register in order to validate your myGigaMail.com user id.
Step 2: Once authorized, you type your message as a regular mail and select the file you wish to send. You then click on Send and the file is uploaded on myGigaMail.com.
Step 3 : Once the file is uploaded, the message is sent to each recipient, and you receive a copy of the message, as well as information on the transfer.
Do I need my password to send files?
YES. If you forgot your password, myGigaMail.com will not send it back to you: for security reasons, we do not store passwords on our servers. Thus you will need to define a new password:
Click on Password lost or forgotten on the identification page. You will then enter your email address to verify your user id, and your will receive a message. It contains a link that you will follow to validate your id and enter a new password.
What types of documents can I send?
myGigaMail.com allows you to send any type of file as long as the size of the message is not larger than the authorized limit.
What is the maximum file size that can be transferred?
The maximum size is 50MB.
Be warned that the transfer length depends on the file size and on the "upload speed" of your internet access. Your access must stay active during the whole transfer, otherwise the transfer may be interrupted. The file transfer speed is therefore linked to the quality of your internet access.
How do the recipients of my transfer learn that I have sent them a file, and how do they proceed to get the file on their computer?
Your recipients receive an email with the message you typed, and a link that is automatically generated. This link gives access to the file during 7 days. When it expires, the file is deleted and not available for download any more.
How is the file transfer secured?
The recipient accesses the file using the link included in the email sent. This link contains a unique access key, different for each recipient and message. Access to the file is impossible without this key.
Your myGigaMail.com account
I forgot my password or I want to change it.
If you forgot your password, myGigaMail.com will not send it back to you: for security reasons, we do not store passwords on our servers. Thus you will need to define a new password:
Click on Password lost or forgotten on the identification page. You will then enter your email address to verify your user id, and your will receive a message. It contains a link that you will follow to validate your id and enter a new password.
What happens to my account when it expires?
If your account stays inactive for a period of 6 month, it is automatically cancelled. You will have to register again in order to use myGigaMail.com
Who can use myGigaMail.com?
Anyone with a valid email address can register and use myGigaMail.com.
The myGigaMail.com platform
How do you keep collected data?
For every transfer, we record the sender and recipients' email addresses, the date and time of the transfer, the name and size of the file transferred.
Each connection to download the file is also recorded.
On what technology is myGigaMail.com based, and where are the platforms located?
We use an open source environment on Linux platforms. Our servers are located in France, in the secured compounds of one of the largest European providers.
What is myGigaMail.com policy on security?
- Passwords must have a length between 4 and 16 characters. To protect passwords, no password is kept in our systems. We store a mathematical 'coded fingerprint' that we keep in order to authorize access to users.
- The storage area where the files are kept is private and not accessible from the outside (the internet). For each message, each recipient receives a private key in the link sent by email. You receive a similar key in your copy. When a recipient clicks on the link, the key is communicated to the system which then "fetches" the file.
- The file attached to the message is kept on our servers for maximum 10 days. We do not copy the files, and we keep track of the daily deletion of files from our servers.
- We use the regular internet email service (SMTP) to send messages. As a notice, we are not responsible for the fraudulent use of your email address, and of the emails your receive.
- Our customer service is at your disposal to answer all your questions, as long as they do not put our security policy at risk.
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